Responsible Gaming

Crown Slots Casino supports a safer and more informed approach to online gambling. We want players to understand the risks before they play and to use the available account and play-management features to keep gambling within personal limits. Gambling is not a guaranteed source of income, and no strategy can change the outcome of a game based on chance.

Before opening or using an account, you should consider whether online gambling is suitable for you. Only gamble if you are of legal age and permitted to do so under the laws that apply to you. Players in Australia should follow applicable Australian laws, as well as any requirements that apply in their state or territory. You are responsible for checking these requirements before participating.

A responsible approach includes using your own money, understanding the rules of each game and accepting that losses are possible. Do not treat gambling as an investment, a source of regular income or a way to recover money that has already been lost. Winning does not mean that a future result is more likely, and previous losses do not make a win more likely.

• Set a spending limit before you begin and do not exceed it.
• Decide how much time you are comfortable spending gambling.
• Take regular breaks and avoid playing when tired, upset or distracted.
• Keep gambling separate from essential expenses such as rent, bills and groceries.
• Never gamble with borrowed money or money intended for someone else.
• Do not chase losses by increasing stakes or playing for longer.
• Avoid gambling while under the influence of alcohol or other substances.
• Keep your account details secure and do not allow other people to use your account.

Planning your gambling in advance can make it easier to stay in control. Decide your maximum budget and session length before you log in. When your budget or time has been used, finish the session rather than making an exception. A limit is only useful when you treat it as a firm boundary.

Use available account tools

Depending on your account and the services available, you may be able to use tools such as deposit limits, loss limits, wagering limits, time reminders, account breaks or temporary account restrictions. These features are designed to help you make decisions before or during play. Read the information shown when setting a limit so that you understand what it covers, when it takes effect and whether it can be changed.

Choose limits that reflect your personal circumstances rather than the maximum amount the platform may allow. Your financial position, household commitments and other responsibilities should be considered before you set a budget. If you are unsure what limit is appropriate, choosing a lower limit or taking a break may be the safer option.

Keep track of your activity

Review your deposits, bets, wins and losses regularly. Looking at your activity can help you understand how much time and money you are spending. If the figures are higher than expected, or if gambling is affecting your normal routine, stop playing and consider using stronger restrictions or seeking independent support.

Do not rely on gambling records to make a game appear predictable. The fact that you have lost several times does not create an entitlement to win, and a recent win does not provide protection from a later loss. Set your budget before play and avoid making decisions based on emotion.

Separate gambling from everyday responsibilities

Gambling should take place only after essential financial commitments have been considered. Do not use money set aside for housing, food, utilities, education, medical needs or family responsibilities. It can also help to keep gambling separate from work, study, sleep and social commitments. If gambling begins to interfere with these areas, take a break and review your behaviour.

Problem gambling can develop gradually. Some people may not recognise the impact until gambling begins to affect their finances, relationships, work, study or wellbeing. You do not need to wait for a serious problem before asking for help. Support is available for anyone who feels uncomfortable about their gambling or would like help changing their habits.

Consider taking a break and seeking support if any of the following statements apply to you:

• You spend more time or money gambling than you intended.
• You find it difficult to stop or feel restless when you try to take a break.
• You increase your bets because smaller amounts no longer feel exciting.
• You gamble to escape stress, sadness, boredom, anger or other difficult feelings.
• You chase losses or return to gambling to win back money you have lost.
• You hide your gambling, minimise it or feel the need to give misleading explanations.
• You borrow money, sell items or miss important payments because of gambling.
• Gambling is causing arguments or reducing your time with family, friends or colleagues.
• You neglect work, study, sleep, health or other responsibilities to gamble.
• You feel guilty, anxious or distressed after gambling but continue to play.
• You have tried to cut back or stop but have not been able to do so.

One sign does not provide a diagnosis, but it is a reason to pause and reflect. If several signs apply, stop gambling and speak with a qualified gambling support service or health professional. You can also ask a trusted person to help you stay accountable. Support is confidential in many cases, although you should check the privacy terms of the service you choose.

If gambling is contributing to serious emotional distress or you feel that you may harm yourself or someone else, seek urgent help through local emergency services or an appropriate crisis support service. Your immediate safety comes first.

A temporary break can be useful when you want time away from gambling, need to review your habits or are finding it difficult to follow your limits. During a break, do not create another account or use another person’s account to continue playing. Ask people close to you to support the break if that would make it easier to maintain.

If you want to stop gambling for a longer period, you may be able to request account closure or self-exclusion through the account support process. Self-exclusion is a stronger measure than simply logging out. It is intended to prevent or restrict access for the period selected or agreed under the relevant process. Read the applicable information carefully before confirming your request.

Self-exclusion and account restrictions may apply only to the account or service covered by the request. They may not automatically apply to other gambling providers, websites, venues or accounts. If you are seeking broad protection from gambling, contact an independent support service for advice about options available in Australia and your state or territory.

To ask about a break, restriction, account closure or self-exclusion, use the support channel available through Crown Slots Casino. Do not wait until a problem becomes severe. If you are concerned about a friend or family member, encourage them to seek independent advice and respect their privacy while offering practical support.

After requesting a restriction

Once you request a break or restriction, follow the instructions provided through the relevant account process. Do not try to work around a restriction by opening another account, changing your details or asking another person to place bets for you. If you believe a restriction has not been applied as expected, stop attempting to gamble and use the available support channel to ask for assistance.

1. Set a realistic budget using money left after essential living costs have been paid.
2. Set a time limit before starting and use reminders to avoid playing longer than planned.
3. Read the game information and understand the rules, features and relevant risks.
4. Decide in advance how much you are prepared to lose, and stop when that amount is reached.
5. Do not increase your budget after a loss or use a win as a reason to keep playing.
6. Take breaks away from the screen and spend time on other activities.
7. Review your account activity regularly and act quickly if your behaviour changes.
8. Use available limits, cooling-off options or self-exclusion if you need stronger control.
9. Talk to someone you trust if you feel worried, secretive or unable to stop.
10. Seek professional support early rather than trying to manage serious concerns alone.

Responsible gaming tools are intended to support your decisions, but they cannot replace personal judgement or professional advice. If a tool does not feel strong enough, stop gambling and seek help. You should also be aware that promotional messages, game results or account balances must not be used as a reason to ignore your limits.

For questions about available account controls or safer-play options, contact Crown Slots Casino through the support options displayed on the website. We will provide general information about the relevant process, but independent gambling support services and health professionals are best placed to provide personal advice.

Remember the key principles

• Gambling is entertainment, not a guaranteed way to earn money.
• Every game result is uncertain, and past results do not predict future results.
• Only gamble with money you can afford to lose.
• Never chase losses or borrow money to gamble.
• Set limits before you play and respect them.
• Take a break as soon as gambling stops feeling enjoyable or controlled.
• Ask for independent help early if gambling is affecting your life.