Crown Slots Casino Terms & Conditions

These Terms & Conditions form a legal agreement between you and Crown Slots Casino in relation to your use of the website, account services and any games or features made available through the website. They apply whether you access the service using a computer, mobile phone, tablet or another supported device.

By accessing, browsing or using Crown Slots Casino, you agree to comply with these terms, our Privacy Policy, responsible gambling information and any rules or conditions shown on a game, promotion or payment page. If you do not agree with any part of the terms, you must not use the website or open an account.

These terms may be updated from time to time to reflect changes to the service, applicable law, technology or business practices. The latest version will apply when it is published on the website. You should review the terms regularly. If a change is important, information may be provided through the website or your account where appropriate.

Website availability

We aim to keep the website available and operating properly, but access is not guaranteed at all times. The website may be unavailable because of maintenance, upgrades, technical faults, internet problems, security measures or circumstances outside reasonable control. We may also change, suspend or remove a feature, game or service without creating an obligation to provide compensation, subject to rights that cannot lawfully be excluded.

You must be at least 18 years old to use real-money gambling services. You must also be legally permitted to access and use the service from your location. It is your responsibility to check the laws that apply to you before using the website. We may restrict access where a service is not available or permitted.

Only one account may be held by a person unless we have expressly approved otherwise. Your account must be registered in your own name, and the information you provide must be accurate, complete and kept up to date. You must not create an account for another person, allow another person to use your account or transfer your account to anyone else.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Notify us promptly through the available website process if you believe your account has been accessed without permission, your details have been misused or your security may have been compromised.

We may ask you to complete identity, age, location, payment or source-of-funds checks. You must provide information and documents that are genuine, current and suitable for verification. An account, transaction or withdrawal may be restricted while checks are completed. If information cannot be verified, we may suspend or close the account in accordance with applicable law.

Prohibited conduct

• Using the service while under 18 or allowing an underage person to use your account.
• Providing false, misleading or incomplete information.
• Using another person's payment method without proper authorisation.
• Attempting to manipulate a game, payment process, promotion or technical feature.
• Using bots, automated software, malicious code or other tools intended to gain an unfair advantage.
• Using the website for unlawful activity, fraud, money laundering or any purpose that breaches applicable law.
• Interfering with the website, its security, other users or the normal operation of games and services.

You may deposit funds only through payment methods made available on the website and only where you are authorised to use that method. Payment information must belong to you or be used with the lawful permission of the account holder. We may decline, reverse or review a transaction where there are security, verification, technical or compliance concerns.

You should only deposit money that you can afford to lose. Before confirming a deposit or wager, check the amount and the details shown on screen. Once a valid wager has been accepted, it may not normally be cancelled or changed. Game results are determined by the applicable game rules and the relevant technical systems. Where a technical error affects a game or transaction, we may correct the error and take reasonable steps to return the position to what it would have been without the error.

Withdrawals may be subject to identity, payment and account checks. We may return funds to the original payment method where this is reasonably possible or use another method available through the website. We will not knowingly process a withdrawal to a person who is not the verified account holder. Processing times can depend on the payment provider, verification requirements, weekends, public holidays and other factors.

You are responsible for checking that account and transaction information is correct. If a balance or transaction appears incorrect, you should stop using the affected feature and raise the issue through the support channel available on the website. We may investigate suspected errors, duplicate credits, chargebacks or unauthorised activity and may correct an account balance where permitted by law.

Taxes and financial responsibility

You are responsible for understanding and meeting any tax, reporting or financial obligations that may apply to you. Crown Slots Casino does not provide personal financial, legal or tax advice. Never use borrowed money, money needed for essential expenses or funds that belong to another person for gambling.

Promotions and bonuses

Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer is subject to its own promotional terms, including any eligibility requirements, participation instructions, expiry conditions, wagering requirements, game restrictions, maximum values or other limits shown with the offer. If promotional terms conflict with these general terms, the promotional terms will apply only to that promotion.

You must not abuse an offer or use multiple accounts, misleading information or prohibited activity to obtain a benefit. We may refuse, withdraw or amend a promotion where there is suspected abuse, error, fraud or a breach of the relevant terms. Any action will be taken subject to applicable law and any rights you cannot legally waive.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not chase losses. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate Australian service or health professional.

Account controls may be available to help you manage your play, including deposit limits, activity reminders, breaks or self-exclusion. The available controls and their operation will be explained on the website. A self-exclusion or account restriction should be treated seriously, and you must not try to bypass it by creating another account.

Privacy and communications

Personal information is handled in accordance with the Crown Slots Casino Privacy Policy. Information may be collected and used to provide services, verify identity and age, process payments, maintain security, meet legal obligations, prevent fraud and improve the website. Marketing communications will be managed in accordance with applicable requirements and available preferences.

We may suspend, limit or close an account where we reasonably believe that these terms have been breached, information is inaccurate, an account is being used unlawfully, security is at risk, verification cannot be completed or continued access is not appropriate. We may also take action to protect users, the website or the integrity of games and payment systems.

If your account is closed, you must stop using the service. Subject to applicable law, outstanding funds may be dealt with after relevant checks are completed. Any rights or obligations that are intended to continue after closure, including provisions relating to payments, misuse, liability, privacy and dispute resolution, will continue to apply.

To the extent permitted by law, you use the website at your own risk. We are not responsible for loss caused by your failure to protect account details, your use of an unsupported device, interruptions to your internet connection, events outside reasonable control or information supplied incorrectly by you. We do not guarantee that the website will always be free from errors, viruses or interruptions.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation. Where a limitation is allowed, our responsibility will be limited to the extent permitted by law and in a way that is fair and reasonable in the circumstances.

Applicable law and questions

These terms are subject to the laws that apply to the service and your use of the website. Any dispute should first be raised through the support process available on the website so that it can be reviewed and resolved where possible. Nothing in this process limits a right you may have to seek assistance from an appropriate authority, tribunal or court.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the minimum extent necessary. The remaining terms will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived.